Legal
Privacy Policy
Last updated: 17 June 2026
This Privacy Policy explains how Traintiq ("we," "us," or "our") collects, uses, and protects your information when you use www.traintiq.com (the "Service"). By using the Service, you agree to the practices described here.
01 Information we collect
We collect information in the following ways:
Information you provide
When you create an account or interact with the Service, we may collect:
- Account details: your name and email address.
- Profile information: any additional details you choose to add.
- Communications: messages you send to our support team.
Payment information
When you make a purchase, payment details are processed by our third-party payment processor. We do not store full card numbers on our servers; we receive only limited information such as the last four digits and transaction status.
Information collected automatically
When you use the Service, we automatically collect:
- Usage data: pages visited, features used, and time spent.
- Device data: IP address, browser type, operating system, and device identifiers.
- Cookies: as described in Section 3 and our Cookies Policy.
02 How we use your information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Create and manage your account.
- Process payments and send transaction confirmations.
- Respond to your requests and provide support.
- Send service-related notices and, where permitted, marketing communications.
- Monitor usage, detect fraud, and keep the Service secure.
- Comply with legal obligations and enforce our Terms and Conditions.
05 Data security
We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
06 Data retention
We retain your information for as long as your account is active or as needed to provide the Service. We may keep certain data longer where required to comply with legal obligations, resolve disputes, or enforce our agreements.
07 Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Request a copy of your data in a portable format.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us using the details in Section 10. We will respond within the timeframe required by applicable law.
08 Children's privacy
The Service is not directed to children under 16, and we do not knowingly collect their information. If you believe a child has provided us information, please contact us and we will delete it.
09 Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version here with an updated "Last updated" date and, where appropriate, notify you of significant changes.
10 Contact us
If you have questions about this Privacy Policy or your data, contact us at:
- Email: hello@traintiq.com
- Contact form: contact page